
You've just been promoted to manager. Congratulations, but how do you actually 'manage'? We have all seen good managers and we have all seen bad managers, but what is it that makes a good manager good and a bad manager bad? This course aims to make sure that as you begin your management career, you start out as a good manager.

This course aimed at managers wishing to gain leadership skills to improve the performance and behaviour of their teams. Managing is one thing, but bringing leadership to a team or organisation is a different skillset, and this course aims to cover how to lead effectively.

People management can be one of the hardest aspects of being a manager. This course teaches the practicalities of how to manage people to get the best performance from them. Not by simply being a line manager, but by understanding how different people think and function, and adjusting your approach to the different types of people that you will encounter.

Difficult people are anything but in short supply. In your job you face the possibility of difficult confrontations with owners, managers, co-workers, subordinates, suppliers and customers every day. This course provides the specific tools you need to take back control, reduce stress, raise morale and increase productivity. You will learn to correctly identify difficult behaviour and its sources. You will be provided what you need to understand difficult people. And it gives you concrete ways to deal with these challenges so that the repetitive patterns finally cease.

This course will help you understand the concept of coaching and to be able to use coaching as a tool to help you manage, support and develop the performance and behaviour of others.

Many of us struggle to be assertive, and this one day course tackles this issue head on and will help you become a more assertive, and therefore more effective leader.

This course is aimed at anyone who needs to develop and improve their team leadership skills.

This course is aimed at anyone who would like to develop and improve their communication skills.

This one day presentation course looks at all the factors that affect how confidently you deliver any presentation, anywhere. It will help you look forward to your next presentation instead of wishing you were still in bed. It offers simple, easy to practise tools to help you cope with nerves, get your message across memorably, structure your material for the best impact and present to audiences of varied sizes. It is fun and effective with plenty of opportunities to practise.

Many of us like to think we are good coaches. This course will help you to become an excellent coach, learning how to develop your coaching skills to an advanced level.

This course is aimed at anyone who would like to develop and improve their influencing skills.


